See Andy's other stuff:

LinkedIn
RSS Feed

Follow Andy

Contact Me >>

You can save the day for $10

Blanket

The heater in my hotel room was broken. (It happened to other folks, too.)

But there was a nice spare blanket in the closet.

It could have been an angry scene for the hotel. But instead, a $10 blanket and some clever thinking saved the customer experience.

Lesson: Is there something you can do for $10 to pre-empt or prevent customer unhappiness?

Email to a friend:

Privacy: We won't save or reuse these emails.

Comments

  1. Dean May 6, 2013 at 5:03 am #

    Hehe, pretty much what I was thinking about a few days ago. Nice post!