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Why does the hotel give you a shoeshine cloth?

shoe mittIt’s not something most people use, and it’s not something most people ask for.

It’s so you don’t polish your shoes with the nice towels.

This little cloth replaces an unwanted behavior with a better one. And it works a lot better than a mean sign demanding that you don’t polish your shoes with the towels.

What simple change can you make to encourage people to do what you want — and have them be happy about it?

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  1. Social Pros 22 - Evan Hamilton, UserVoice - June 29, 2012

    […] shoe polisher and it seems weird because not many people polish their shoes, but his point was that people who do, tend to use the towels and they ruin the towels. And you don’t want to put up a sign that says don’t use the towels to polish your […]

  2. Slate Asset Blog Network » Blog Archive » Social Pros 22 – Evan Hamilton, UserVoice » Slate Asset Blog Network - June 29, 2012

    […] shoe polisher and it seems weird because not many people polish their shoes, but his point was that people who do, tend to use the towels and they ruin the towels. And you don’t want to put up a sign that says don’t use the towels to polish your […]

  3. Social Pros 22 – Evan Hamilton, UserVoice | FacebooKeeping | Facebook News Facebook Search Everything about Face book - August 2, 2012

    […] […]