I wanted to return a Christmas present that I bought from a third-party seller on Amazon. It was the usual bad story: They wouldn’t respond to my emails, then it took weeks to get a return authorization, then they wanted me to pay $25 postage for the return and a $28 restocking fee. So I [...]
Tag Archives: return policies
Guaranteed. Period.
Lands’ End has always said it, plain and simple: Guaranteed. Period. If you’re not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price. No BS. Honest and clean. Get up right now and strip one line of jargon out of your business writing. [...]
Take it back! It’s worth it.
LensCrafters will let you exchange a pair of glasses. For any reason — even if you just changed your mind. They’ll re-make a pair of glasses again and again. Until you’re happy. Sears will let you return appliances, even after they’ve been installed. They’ll even deliver new ones, for free. This may cost the company [...]
Show a little trust
When you exchange a defective product at Amazon, they send you the replacement before you’ve even sent back the old one. Usually it ships the same day and the send it express. They trust you. You’ll be more likely to buy again, knowing they won’t give you a hassle. Most merchants make you wait until [...]
How spare socks increase sales
When you go into a shoe store, they know you might not be wearing socks. So they have a box of socks. It takes away any excuse you have for not shopping. What is stopping someone from shopping with you? They don’t know their size? Give them a size calculator. They are scared to commit? [...]
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