I get asked this several times a day. Sometimes by well-meaning entrepreneurs and authors, sometimes by talentless PR hacks. Here’s what you need to know: A blogger will only write about you if your stuff makes their blog better. There is no other reason. If you can’t offer something that meets that criteria, then don’t [...]
How to WOW your fans when things go wrong
November 7, 2011
I had tickets to see Galactic at Stubbs here in Austin. (If you don’t know either of them, you need to do some urgent research.) The opening act cancelled before the show. I had never heard of them – and actually had no idea that there was an opening act. But I got an email [...]
Get everyone to help with the PR
July 26, 2011
US News & World Report is famous for their rankings of the top hospitals and schools. How did they get so famous? One of their secrets is that all the winners are given one week advance notice to prepare their own PR campaigns about the rankings. Instead of the magazine having to get its own [...]
How to get press coverage
July 20, 2011
Inc. Magazine editor Jane Berentson shares some priceless advice on how to get press coverage. The big ideas: A press release will never beat a good conversation. Talking to an editor, about who you really are, is how you get the story. Canned press releases do not work. Hiring an agency to send canned press [...]
The U.S. Navy’s case study: What to do when public debate spills onto your social media properties
July 13, 2011
Come to our upcoming BlogWell: How Big Brands Use Social Media conference in Seattle to hear REI, The Clorox Company, Deluxe, Microsoft, Itron, MillerCoors, Cargill, and Boeing share 8 great case studies on corporate social media. You’ll learn how to get started, get past roadblocks, and make your social media program phenomenal — and you’ll [...]
Apologize like you mean it
June 10, 2011
How many times do you have a problem with a company and all you want is an apology. And they say everything but “I’m sorry.” When you screw up: Take responsibility. Apologize for real. No mealy, bullshit, weasel words, like “we’re sorry that you feel that way.” Do it fast. Here’s a great example from [...]
Dirty Dishes
May 11, 2011
DISH Network is hiring sleazebags to use fake names to post spam comments to blogs. Illegal, unethical, and pathetically amateur. New comment on your post “Great Example of Customer Service via Twitter: Verizon” Author : Andrew (IP: 204.76.128.217 , 204.76.128.217) E-mail : ener.chadwick@dishnetwork.com URL : Whois : http://ws.arin.net/cgi-bin/whois.pl?queryinput=204.76.128.217 Comment: Even though I work for a [...]
Q. How do we STOP a blogger from writing about us?
May 4, 2011
A. Send them a canned pitch from your PR firm. These pitches are awful, off-topic, and off-putting. They also all look the same. Why would a blogger write a post being pushed by some junior PR rep? Every other blog is going to have the identical post. These pitches are instant turn-offs to bloggers. We [...]
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Did you ask them to comment?
July 4, 2011
I bet they will. When someone writes a blog post that mentions me, sometimes I notice it, sometimes I don’t. But every so often, the author emails me a note and asks me to comment, and I do. If you really want comments and discussion on your blog, don’t just sit back and hope people [...]