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Tag Archives: mistakes

Clean up your messes

My car dealer sent a letter saying that I’d be liable for a whole pile of new taxes on my lease if I didn’t fill out a stack of new forms. After wasting a long time trying get them on the phone, they politely said, “We’re sorry, we accidentally sent that letter to everyone in [...]

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Newsletter #720: The “Learn from Your Customers’ Mistakes” Issue

{Welcome back to the Damn, I Wish I Thought of That Email Newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the left.} When a customer commits a mistake on your site, it's your fault. Watch for these trends and look [...]

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