Just because I’m not doing business with you today doesn’t mean I won’t be back tomorrow. How you end the relationship with a customer makes a big difference on whether they’ll be back — and what they’ll tell their friends. Bad example: Most gyms will fight you when you try to cancel, including penalties, fines, [...]
Tag Archives: gyms
Who is going to train you to survive the zombie revolution?
This gym. ZombieFit puts an insane spin on standard fitness classes: What if you woke up tomorrow to find your city overridden with zombies, would you survive? This may seem childish, but by preparing for the impossible, you’ll be ready for the improbable. The keys to surviving Z-day are simple: Be able to lift and [...]
How do you earn word of mouth in tough times?
Give away the stuff that isn't selling. Use your surplus to make friends — when they most need it. Ideas I overheard: Gyms should let people who lost their job have a free off-peak-hours membership Salons should give free haircuts/facials to anyone on their way to a job interview Conferences should give scholarships to struggling [...]
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