Great advice from Guy Kawasaki’s excellently useful new book, What the Plus!, about how to be great on Google+ (get it here). The book is about Google+, but the advice applies to any online community. You need to project trustworthiness. Here are the best ways for doing so: Show up. You get points on Google+, [...]
Never pay for reviews. It’s creepy.
April 8, 2012
Do not offer a bribe, reward, discount, or deal for reviews. It’s will backfire and get you fewer reviews. If a customer is happy, they’ll tell their friends about you because you made them happy. If you bring cash into the relationship, the whole thing gets weird: I love this thing. I was going to [...]
If your company pays for fake word of mouth, we can catch you
December 20, 2011
Paying for fake reviews and disguised blog post advertorials is wrong. It’s lying to people, plain and simple. If your company does it, you’re evil, untrustworthy, and stupid. Why risk your brand reputation and FTC prosecution for a back-alley marketing stunt? Good news: Researchers from the University of Victoria have designed and validated a detection [...]
Don’t you just want to go to their office and beat these thieves senseless?
November 26, 2011
Take a look at this mailer from a company called Naviss that specializes in mass-scale fraud. Everything about this letter is designed to make you think that it is either a recall notice from your car manufacturer or a government warning. It is designed to steal money from innocent, unsuspecting good people.
Learn how to create your social media policy
October 20, 2011
We’re hosting another social media ethics training session in Atlanta on November 8. Click here for details. The way we see it: Social media is bigger than all of us, and it’s up to us as marketers to protect and defend it from unethical, sleazy practices. We have the chance now to do something good for [...]
When it makes sense to blog about a free sample
August 31, 2011
In my previous post, I blogged about a free headset that was sent to me by an old friend. Sure, he got some promotional benefit out of it — but I wasn’t blogging to send him business, to thank him, or as a quid-pro-quo. I wrote the blog post because it met the editorial standards [...]
Should we forgive the sleazy behavior once companies get famous?
August 23, 2011
Many famous dot-coms did a lot of sleazy, spammy things in their early days. AOL, Microsoft, and other major players in the online advertising industry bought and absorbed some very ugly promoters of pop-ups, spam, and deceptive ad practices. Today, startup Thumbtack is shamelessly harvesting emails off of Craigslist and mass-spamming fake personal emails to [...]
Ethical disclosure is absurdly easy — learn how
August 19, 2011
We’re required to disclose any form of compensation when writing a blog post, which has led to all sorts of stresses, excuses, legal discussion, and bloviating by bloggers. It’s really easy to do proper, simple, legally-compliant disclosure: Just write a sentence at the start of each post explaining your relationship to whomever is compensating you [...]
How to create your social media policy
June 20, 2011
Creating a social media policy isn’t an optional part of your program, it should be the first step. And thanks to a lot of hard work and collaboration from the members of SocialMedia.org (of which I’m the CEO), this process is a lot easier. Today we’re thrilled to announce we’re releasing a completely updated edition [...]
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