68% of customers are lost because of bad customer service according to this fantastic chart from Andy Wibbels and our friends at Get Satisfaction. (See original.) Only 14% are lost because of a product problem. Lesson: Maybe you should spend some of your giant R&D budget on fixing your crappy call center!
Tag Archives: Andy Wibbels
Blogwild!: A Guide for Small Business Blogging — live with author Andy Wibbels
November 10, 2009
We’re bringing together an all-star group of word of mouth marketers for Word of Mouth Supergenius: The “How to be Great at Word of Mouth Marketing” Conference on December 16 in Chicago. We’ll feature 12 how-to classes, 12 real-world case studies, and 6 brilliant authors. You’re going to learn practical, hands-on techniques to get people [...]
Awesome Email Newsletters
We will never, ever release your email.
*Third-party newsletter (Privacy Policy)
*Third-party newsletter (Privacy Policy)
Recent Posts
Work With Me

Learn to be a great word of mouth marketer.
Learn more >>

We're the community for social media leaders at the world's greatest brands. Learn more >>
Learn about my keynote speeches >>






