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Tag Archives: 37signals

Tech support — it’s only good enough if it makes them smile

October 12, 2011

There’s only one way to know if your tech support is good enough: Ask every customer, every time Ask in a way that the customer will answer (not a multi-question survey) Ask for one meaningful answer, and nothing more — were you happy? Did we solve the problem? Would you recommend us? Show every single [...]

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Newsletter #844: The “Get Great Feedback” Issue

August 4, 2011

[Welcome back to the Damn, I Wish I'd Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] One of the best ways to make better products and deliver better services is to get honest opinions of them. [...]

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Newsletter #758: The “Make Great Friends” Issue

November 26, 2009

[Welcome back to the Damn, I Wish I Thought of That Email Newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] You can’t have too many good friends. Whether in your industry or in your neighborhood, here are a [...]

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Issue #735: The “Get Them Started” Issue

June 11, 2009

{Welcome back to the Damn, I Wish I Thought of That Email Newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the left.} Help get your customers on their way to an awesome customer experience by doing your part to get [...]

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