See Andy's other stuff:
We get to LAX to drop off our Avis rental car. They say, “Why don’t you get back in the car and we’ll drop you off at the terminal?”
These are the WOW moments that earn you a customer for life. We weren’t in a hurry, we would have been happy to take the shuttle van.
But they did something simple and nice, and we’ll remember next time we book a car. Thanks!
Lesson: What simple and nice thing could you do without spending money or hiring new people?
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You can have amazing word of mouth, and I can help you do it.
My New York Times bestselling book, Word of Mouth Marketing: How Smart Companies Get People Talking, is full of practical, how-to tips on how you can get more people talking about you tomorrow. Book site | Amazon
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It’s never the big things a company does it’s always the smallest little things that make an experience that much better. On customer service I’ve always thought it was empowering your people to make better decisions. Your story is a perfect example. Good one Avis.
Cheers
@jephmaystruck