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It takes so little to thrill a customer

We get to LAX to drop off our Avis rental car. They say, “Why don’t you get back in the car and we’ll drop you off at the terminal?”

These are the WOW moments that earn you a customer for life. We weren’t in a hurry, we would have been happy to take the shuttle van.

But they did something simple and nice, and we’ll remember next time we book a car. Thanks!

Lesson: What simple and nice thing could you do without spending money or hiring new people?

Avis ride

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Comments

  1. Jeph Maystruck December 15, 2012 at 4:45 pm #

    It’s never the big things a company does it’s always the smallest little things that make an experience that much better. On customer service I’ve always thought it was empowering your people to make better decisions. Your story is a perfect example. Good one Avis.

    Cheers
    @jephmaystruck