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How to get really NEGATIVE feedback

imageIf you don’t allow anonymous feedback, you’ll never get the feedback you need to hear.

Most people are not comfortable being critical, and we’re taught “not to say anything if you can’t say something nice.”

Example: A local restaurant chain here has great food, but the tables are always dirty. This is something that the manager needs to hear.

But she never will, because their feedback form requires you to give your phone and email.

They’ll enjoy all the great praise they get from the form — and never know why customers aren’t coming back.

How will people give you bad feedback?

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Comments

  1. anonymous August 23, 2013 at 11:22 am #

    true. I am laughing at the irony in this message though

  2. anonymous August 26, 2013 at 1:44 pm #

    Yelp! Duh.