People online are real people.
If you send a nasty email, there’s a real human being on the other end who gets it.
If you flame in a forum, you’re wasting real people’s time.
If you spam someone, you’re really only making yourself look bad.
If you write IN ALL CAPITAL LETTERS it sounds like shouting.
If you want something to happen your way, try asking instead of demanding.
If you give, you’ll probably wind up getting, too.
If you blog just to pick fights, don’t be surprised when people don’t trust you.
If you collaborate, say thanks.
If you’re independent, say no thanks.
If you like someone, tell them.
If you don’t, walk away from the computer.
If you’re giving feedback, lead with just one good thing.
If you’re getting feedback, realize that the person must care a lot to have sent it.
If you goof, apologize.
If you apologize, mean it.
If you smile, mean that too.
If you don’t like something, don’t do it.
If you do like something, spread it.
But far far more important:
Give people a break.
The break you probably deserve yourself.
People are out to do good, 99% of the time.
You probably are too.
Say thanks out loud and a lot.
Try making someone’s day.
Chances are they’ll make yours in return.