Our lunch order came with fries instead of the rice we ordered.
Instead of taking it back and replacing it, the waiter let us keep the fries — and brought a side of rice too.
They didn’t just fix it — they made it better.
It really didn’t cost them anything, and it made the customer a LOT happier.
Mistakes happen, and even an OK fix leaves lingering tension. So when you fix a problem, go above and beyond to deliver happiness.