You searched for: "employee"

You have ideas that the world needs to hear.

But great ideas don’t always get the recognition they deserve.

You need to help it along, and that takes word of mouth marketing.

You’ll learn how at Word of Mouth Supergenius, July 20 in New York.

This is the "How to be Great at Word of Mouth Marketing" conference.

Learn specific, useful strategies to get people talking about you:

  • 12 How-to Classes: Simple hands-on lessons on essential word of mouth skills
  • 12 Case Studies: Real-world success stories from Dell, Kraft, and more
  • 6 Brilliant Authors: Josh Bernoff, Brian Solis, Hugh MacLeod, and more
  • Compelling Keynotes: Zappos CEO Tony Hsieh and Word of Mouth guru Andy Sernovitz (that’s me)

See the fascinating full agenda

Our promise: You’ll use what you learn to get more business the very next day, without spending money.

Get simple, hands-on advice from people who’ve really done it. This is a practical, you-can-do-it, blow-your-mind-with-results kind of day.

Make it work for you with real-world case studies from companies just like yours. Make it work with no budget — just brains, vision, energy, and a compelling reason for people to talk about you.

You’re going to learn how love and happiness bring in more customers. And I guarantee you’ll feel lovelier and happier when you get more sales while spending much less on marketing.

All the details:

You’ll learn the 12 essential word of mouth skills to run an effective word of mouth marketing program.

  1. How to be Awesome on Twitter and Facebook
  2. How to Respond to Feedback, Posts, Comments, and Tweets
  3. How to Stay Ethical and Out of Trouble
  4. How to Create Offline Word of Mouth
  5. How to Create and Promote Your Blog
  6. How to Work with Online Reviews
  7. How to Create Buzzworthy Topics
  8. How to Create Word of Mouth on Zero Budget
  9. How to Inspire WOM with Customer Service
  10. How to Work with Bloggers and Influencers
  11. How to Measure Word of Mouth
  12. How to Create a Fan Community

Learn about the fascinating experts teaching each class

12 fantastic brands will show you exactly how they do it, so you can bring in more customers too.

Real advice based on real-world word of mouth success stories from Estee Lauder, Duck Tape, Dell, Maker’s Mark, Fiskars, WindsorOne, Domino’s Pizza, PrintingForLess, Gevalia, California Tortilla, Charity:Water and Intuit.

Why is it a one-day conference?

Because we’re going to blow your mind, man.

Because you are going to be so energized, so empowered, so excited to do what you learn — that there’s no way you’ll be able to sit still for a second day.

You will run out of this meeting and plan your first big word of mouth campaign. You’ll do it the next day. It’ll be simple, easy, and cheap.

And you’ll get more customers. Immediately.

And then you’ll do it again. A little bigger. And again. A lot bigger.

And then you’ll be bringing in more customers for free, every day, because your fans will tell their friends how much they love you.

But I’d rather spend all my money on expensive advertising!

You go, girl. Advertising might work for you. Not us.

Advertising is the price of being boring.

You only have two ways to get your message out there: Love or money.

You can buy advertising, you can pay people to talk for you. But you always pay, every time — forever.

But when people talk for love instead of money, it’s sustainable and renewable and it grows with use instead of getting used up.

Now is the time to build an army of fans who will talk about you for free because they love you.

Find out how you can stop paying for ads and start earning love:

http://gaspedal.com/supergenius

Love? Happiness? WTF?

This isn’t Woodstock. We’re talking about selling stuff.

Zappos sold $1 BILLION in shoes because their customers love them.

Zappos CEO Tony Hsieh will be joining us to tell you exactly how he did it — and how you can too.

(We do it here at GasPedal with 10 employees and some clever interns. It works for any size company. It’ll work for you.)

You’ll meet Tony and get a copy of his new book, "Delivering Happiness".

Learn all about Tony and how Zappos delivers happiness

Holy moly! Do I get to have lunch with an amazing author?

Yes, you do. It’ll be a tough choice.

  • Hugh MacLeod – Cartoonist and creative muse to entrepreneurs everywhere. Author of "Ignore Everybody".
  • Jeanne Bliss – Who turned Lands’ End into the beacon of unmatchable customer service. Author of "I Love You More Than My Dog".
  • Douglas Atkin – The Meetup.com Fellow who knows why people tattoo logos on their arms. Author of "The Culting of Brands".
  • Paul Gillin – BtoB social media guru who shows how to make it real. Author of "Secrets of Social Media Marketing".
  • Brian Solis – Megablogger pioneer who will help you connect and engage with your fans. Author of "Engage".
  • Josh Bernoff – The guru of big-business social media who knows how word of mouth happens in global enterprises. Author of "Groundswell".

Check out their fascinating books

This is not what you are expecting.

No panels, no vendors, no blather, no selling.

30 speakers. 20 minutes each. TED-conference style. It’s fast, it’s fascinating, and new ideas come shooting at you like marshmallows from a marshmallow gun.

Why TED-style? Because if it’s good enough for Billy Graham, Bill Gates, and Bill Clinton, it’s good enough for us marketing dudes.

But I hate conferences!!

This is not a conference. You won’t find yourself locked in a dark hotel ballroom with scary carpet and bad light for three days.

One invigorating, intense day in a sunny room on the river. 20-foot windows and blue skies. An environment to open your spirit and open your mind to ideas that will change how you do business forever.

You’ll be refreshed, excited, and ready to do it.

And great food, all the time. We’ll keep you on a sugar and caffeine high. (I’m sure there will be a broccoli, if you’d rather have that.)

Is it really as good as you say?

It’s better. Here’s what attendees to Supergenius 1 had to say:

"All I can say about the Supergenius conference is WOW." -Stephanie Lewis, TC Public Relations

"Great content throughout the day really kept things fresh!" -Brent Bynum, State Farm Insurance

"Supergenius ranks #1 in experience." -Lindsay Lebresco, Converseon

"I enjoyed every moment of the event." -Saul Colt, Thoora

"An excellent and extraordinary conference!" -Lane Becker, Get Satisfaction

"Definitely a ‘must attend’ conference." -Michelle Halm, Kolcraft

"A stellar event!" -Nichole DuPont, BUNN

"Short, sweet and to the point." -Michele Gehrmann, Progressive Insurance

"I walked away with a lot more from this one day event than the three day event I attended last month." -Brian Bunt, WindsorONE

"I got my money’s worth in the first 20 minutes! The conference was full of ready-to-use tips and advice." -Janine Smiley, Dairy Farmers of America

"A truly impressive collection of speakers with applicable insights." -Brian Asner, Upshot

"I got a hand cramp after the first two hours of feverishly trying to take down all the cutting edge ideas coming my way." -Bill Moller, TC Public Relations

"What a well run seminar! Everyone stayed right on time and there was plenty of time to network and talk to peers." -Sandra Buettner, Johnson Controls

"Extremely well organized, great speakers, great venue, and very professionally run." -Joel Warady, Joel Warady Group

"The content was top-notch. The quality of speakers were great. The vibe was very good." -John Moore, Brand Autopsy

"We now have so many ideas we don’t even know where to start!" -Heather Vyvyan, Educators Credit Union

"I really got a lot out it…definitely time well spent." -David Deal, Razorfish

"Hear the best and brightest. This event shouldn’t be missed!" -Blake Cahill, Visible Technologies

"Supergenius was Super. Super Informative, Super Collaborative, and Super Well Organized and Executed." -Bruce Montgomery, Technology Access Television

"I learned more in one day than I have at much longer, more expensive events." -Trica Mumby, Mabel’s Labels

"It felt good to know I was surrounded by others who share my passion for WOM marketing and crazy ideas that help spread the word." -Shannon Huot, Educators Credit Union

Find out how you could feel this good

Still not convinced? Look who comes to our events:

Word of mouth and social media leaders from 3M, Aflac, Allstate, American Express, American Family Insurance, Ariba, AT&T, Audi, Barnes & Noble, Best Buy, Boeing, Campbell Soup, Capital One, Charles Schwab, Chevron, Chick-fil-A, Cisco, Clorox, Coach, Coca-Cola, Coldwell Banker, Community Medical Centers, ConAgra Foods, Crate & Barrel, Dell, Discover, Dole, Domino’s, DuPont, eBay, FedEx, Ford, Gannett, Gap, GE, General Mills, General Motors, Google, Graco, Hertz, The Home Depot, HP, H&R Block, HSBC, Humana, IBM, IKEA, Intel, Intuit, Johnson & Johnson, Kaiser Permanente, Levi Strauss, Mattel, Mayo Clinic, McDonald’s, MetLife, Michelin, Microsoft, Molson, NHL, NBC Universal, Nestle Purina, Nokia, Northwestern Mutual, Novartis, Oracle, Orbitz, PayPal, PepsiCo, Petro-Canada, Pfizer, Procter & Gamble, Progressive Insurance, SAP, Sears, Serta, Sharpie, Sony, Sprint, Starbucks, State Farm, Sun Microsystems, SunGard, Symantec, Target, The North Face, Ticketmaster, TiVo, Turner Broadcasting System, Tyson Foods, United Airlines, UPS, USAA, U.S. Navy, Verizon, VIZIO, Walmart, Wells Fargo, and Whirlpool.

(And a lot of regular-size companies, too.)

Join them

But I still don’t believe you. It couldn’t be that good.

Supergenius is so great we’re giving it all away — because we know you’ll just have to show up and see it live.

Watch every single video from our last event. For free. Right here.

But are the new speakers as good as last time?

Yes – that’s why we’re letting you listen to a special preview interview with every single speaker here

Even if you can’t make the event, you’ll learn a ton. Share the videos with your office and friends.

What do I need to bring?

Bring nothing except business cards. And pants. (No shirt, no shoes, no service.)

Don’t worry, you’ll get a welcome kit with everything you need in the mail before the event.

Do I need a moustache?

Yes. We’ll mail that to you also.

Any other details?

What: Word of Mouth Supergenius

When: July 20

Where: New York City

Important note: Attendees of GasPedal conferences report whiter teeth, shinier hair, lose an average of 6 pounds, and earn the respect of their peers. Results may vary.

All the details: http://gaspedal.com/supergenius

Share This Post

Comments

0 comments. Read them below or add one. (Trackback)

Dear Home Depot

June 29, 2010

You’re doing something different, and it’s making a difference.

It used to be impossible to get help in your stores. (Sometimes I’d start turning on power tools just to get noticed.)

But now … I’m surrounded by happy, helpful people. It’s fantastic. And I’m not the only one who’s noticing. More from Investors Business Daily about how they did it, and the financial impact.

I love the fact that you just got better, without bragging about it.

Lesson: When you’re nicer, people notice.

P.S. Did you hear about the employees who had their WEDDING at Home Depot?

Share This Post

Comments

2 comments. Read them below or add one. (Trackback)

Why would you buy from Zappos.com? They sell full price, expensive shoes that you can get anywhere else.

Because …

  • They make us fall in love with amazing, caring service.
  • They’ll talk to us in the middle of the night about our weird feet and bunions.
  • They humor our fetish and let us order shoes we just want to fondle for a few moments.
  • And they always take our returns because they always forgive us when we make a mistake.

Happy customers are your greatest advertisers.

That’s how Zappos sold $1 billion worth of shoes last year.

Tony Hsieh, CEO of Zappos, has a brand-new book called Delivering Happiness, where he teaches us exactly how to build a happiness-driven business.

Come see Tony live at our Word of Mouth Supergenius Conference, July 20 in NYC. I promise it will make you happy.

In his amazing session, Tony will talk about how to establish a culture of delivering WOW, how to help employees grow both personally and professionally, and how it can all add up to incredible word of mouth — and profits.

Click here to learn more.

GasPedal's Word of Mouth Supergenius Conference!

Share This Post

Comments

0 comments. Read them below or add one. (Trackback)

I love that sentence. I read it in the fantastic book It’s Not What You Sell, It’s What You Stand For: Why Every Extraordinary Business Is Driven by Purpose by GSD&M’s Roy Spence.

You know that I like to talk about advertising as the loser cousin of word of mouth. But Roy is the rare ad man who gets that there is a higher purpose to business.

Get your customers and coworkers to understand and believe in a genuine purpose. If you don’t have a purpose, get one. Or get a new job.

The advertising part is easy when you have something meaningful to say.

Share This Post

Comments

0 comments. Read them below or add one. (Trackback)

Welcome back to the Damn, I Wish I Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.]

As a preview for Word of Mouth Supergenius on July 20 in New York, I’m sharing a big list of all the reasons why we love to talk about Zappos.

CEO Tony Hsieh is our keynote speaker for the “How to be Great at Word of Mouth Marketing” conference, and he’ll be talking about how to build a culture around happiness that creates passion, purpose, and profits.

Why we talk about Zappos:

1> They forgive you when you make a mistake
2> They talk to you at night about your weird feet
3> They humor your shoe fetish
4> They’ll send you flowers
5> They’ll get you a pizza
6> They stop for lunch
7> They have a big family
8> They pay people to quit
9> They surprise and delight you
10> They remind us that marketing is about brains, not budgets

1> They forgive you when you make a mistake

No matter what you order, no matter how much (or little) you order, or even if you ordered over eight months ago — Zappos will take it back. If you picked the wrong color, if you change your mind, or if your feet are a little wider than you remembered, Zappos will take care of you. When it’s impossible to make a mistake, there’s no reason for customers to hesitate during the buying process.

2> They talk to you at night about your weird feet

At Zappos, their customer service reps are trained to take the time to make sure customers get the help they need — no matter how long it takes. There are no scripts or time limits. In one amazing example, one of their reps spoke with a customer for more than four hours to help them find the perfect pair of shoes.

3> They humor your shoe fetish

Zappos will let you order as many pairs of shoes as you want. You can touch them, smell them, try them on, and then return them all at no cost. Zappos shows love to shoe lovers — and they in turn love Zappos. And as any teenager knows, love is fun to talk about.

4> They’ll send you flowers

Any Zappos employee can send flowers to a customer. Because shoes are often bought for special occasions — weddings, birthdays, baby showers, etc. — Zappos takes advantage of the opportunity to help customers celebrate. And few things in this world start more conversations than a giant bouquet of fresh flowers.

5> They’ll get you a pizza

Zappos will help you get whatever you need — even if they don’t sell it. In perhaps their most legendary customer service story, CEO Tony Hsieh (half jokingly) suggested a vendor call Zappos when they were having trouble tracking down a late night pizza while on a business trip. They did, and the rep ended up putting them in touch with three different local pizza places offering after-hours delivery.

6> They stop for lunch

When we toured Zappos’ amazing distribution facility in Louisville, the entire place was quiet. It was lunchtime, and everyone had stopped to eat together. Later in our tour, we discovered they were in the process of actually replacing machines with real people in their distribution facility. Zappos’ commitment to their employees is real, and they return the favor with real loyalty and real love.

7> They have a big family

Zappos is like one big, remarkable family. And it’s not just a family of employees and customers — vendors are part of it too. Vendors can log in to Zappos’ system, track inventory, and figure out what’s selling and what isn’t. By working alongside their suppliers instead of against them, they’re able to create better deals, plan better, and help everyone’s businesses grow.

8> They pay people to quit

Negative word of mouth is extremely expensive. It’s much cheaper to have a fantastic crew of employees who love making customers happy — and it’s more fun, too. After their intense training program, Zappos offers employees a $1,000 bonus to quit on the spot. It’s a fantastic final filter: The people who are there for the right reasons stay, and the ones who were going to cost them 10 times that in poor customer service go home.

9> They surprise and delight you

Zappos doesn’t do much in terms of up-front stunts and promotions. Instead, they invest in surprising, delightful experiences for their customers. Both strategies can pay off, but at Zappos, they’ve found that surprises — like instant upgrades to overnight shipping — create instant, long lasting conversations. And even loyal customers who have ordered dozens of shoes from Zappos still feel special each time they get a note saying they’re getting super-fast shipping, even though they didn’t order it.

10> They remind us that marketing is about brains, not budgets

Word of mouth marketing is about brains, vision, energy, and giving people a compelling reason to talk. Zappos doesn’t do anything you couldn’t do. The hand-written notes, the special surprises, the friendly service — it doesn’t take big money, it just takes commitment and hustle. It’s hard work, but Zappos has a billion reasons to prove it’s worth it.

11> Special bonus reason: Tony Hsieh’s speaking at Word of Mouth Supergenius!

See Zappos CEO Tony Hsieh live. He’ll be speaking at Word of Mouth Supergenius and everyone will get a copy of his new book. For a preview, check out our live interview.

Share This Post

Comments

1 comment. Read them below or add one. (Trackback)

imageTony’s new book, Delivering Happiness, is the real deal. It’s a book you have to read.

It’s a fantastic guide to how to create an amazing corporate culture that turns customers into fans and employees into evangelists.

Tony is the keynote speaker at our Word of Mouth Supergenius conference.

Join us and meet Tony.

You’ll get a free copy of the book — and a day that will change how you run your business forever.

For a preview, check out my live interview with Tony:

Delivering Happiness: A Path to Profits, Passion, and Purpose — live with author and Zappos CEO, Tony Hsieh from GasPedal on Vimeo.

GasPedal's Word of Mouth Supergenius Conference!

Share This Post

Comments

0 comments. Read them below or add one. (Trackback)

photo (27)There’s an employee standing in a torrential downpour outside the Publix grocery store in Ft. Myers, FL.

She’s loaning people umbrellas so they can get to their car. Then folks drive around and return it.

That simple courtesy changes the story of the shopping experience, from a crappy rainstorm disaster to a surprisingly pleasant moment with a caring merchant.

Be the caring one.

Share This Post

Comments

2 comments. Read them below or add one. (Trackback)

BlogWell - How Big Brands Use Social MediaCome to BlogWell: How Big Brands Use Social Media on May 5 in Seattle to hear Microsoft, Starbucks, Xerox, Nokia, PEMCO, ExOfficio, Boeing, and Intel share case studies on corporate social media.

You’ll learn how to get started, get past roadblocks, and make your social media program phenomenal — and you’ll see some brilliant presentations like this one from BlogWell Cincinnati:

Ed Nicholson’s big idea: Social media helps archive and add credibility for your cause.

In his presentation, Ed explains how they’re getting employees involved, how they’re connecting influencers, and how social media is helping them show the public they’re in it for the long haul.

Share This Post

Comments

1 comment. Read them below or add one. (Trackback)

Newsletter #779: The “Get Ahead of the Game” Issue

April 22, 2010

[Welcome back to the Damn, I Wish I Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.]
Great companies seize opportunities to be nimble and stay ahead of the game and their competition. [...]

Read the full article →

Clorox’s video case study: Using Gaming Mechanics in Social Media, presented by Greg Piche

April 13, 2010

Come to BlogWell: How Big Brands Use Social Media on May 5 in Seattle to hear Microsoft, Starbucks, Xerox, Nokia, PEMCO, ExOfficio, Boeing, and Intel share case studies on corporate social media.
You’ll learn how to get started, get past roadblocks, and make your social media program phenomenal — and you’ll see some brilliant presentations [...]

Read the full article →

Newsletter #775: The “First Impressions” Issue

March 25, 2010

[Welcome back to the Damn, I Wish I Thought of That Email Newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.]
You work so hard to get your customers in the door for the first [...]

Read the full article →

Newsletter #772: The “Team Up” Issue

March 4, 2010

[Welcome back to the Damn, I Wish I Thought of That Email Newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.]
Finding a good teammate means better ideas, more resources, and better buying power. A few opportunities to make it [...]

Read the full article →

Your Friendly Host

I'm Andy Sernovitz, a fairly helpful marketing guy. I write about word of mouth marketing, ethics, common-sense business, and entrepreneurship.

I'm an author, professional speaker, consultant, and teacher.

I look like this. I'm a Sagittarius. These are my turn-ons. The greatest album in the world. Full bio here...

I Teach Word of Mouth Marketing

GasPedal LogoYou can have amazing word of mouth.

Word of mouth marketing is something you can do very well. My company GasPedal will help you get started quickly, with simple-but-intense training, honest answers, and eye-opening ideas. GasPedal's fast, how-to marketing strategies are affordable, easy to execute, and deliver measurable ROI in 60 days.

Learn more: http://gaspedal.com

Social Media Business CouncilJoin the Social Media Business Council, a brands-only community that helps large organizations build successful social media programs.

Learn more: http://www.socialmedia.org

Tell a Friend

We will not use email addresses for any purpose other than sending this recommendation. (Privacy Policy)

Thanks for the word of mouth! Your message has been sent!

Please enter a valid email.

Your email failed. Try again later.