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Archive | August, 2010

Newsletter #796: The “Special Things for Special Customers” Issue

Welcome back to the Damn, I Wish I Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] Small gestures for special groups of customers can do amazing things. A few opportunities to do it: 1> Your menu [...]

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Our friends at EyeCare 20/20 just gave 55 people clean water for 20 years — you too can help

Wow! Cary Silverman and the amazing team at EyeCare 20/20 just donated $1,100 to our WOM for Water project through charity: water. They simply asked their fans to get involved with this amazing cause — and in doing so, just brought fresh water to 55 people for 20 years. And they’re not done. For every [...]

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Where are the heads of social media from big businesses?

At our BlogWell conference. 75 global brands in the room.  Of the 260 attendees, 200 are decision-makers heading social media at a major brand. If you’re selling social media services, there is no better event in the world. These are buyers, not bloggers. (You should probably sponsor the next one.) A sample of the attendees:  [...]

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Let’s talk like real people

Google’s browser asks me if I want to translate a web page. Not with a complicated menu item, just with a simple plain-English question: “This page is in Japanese. Would you like to translate it?” And if I don’t want to? I click “Nope”. Would the techies and marketers at your company hold a committee [...]

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Job: Help big companies succeed with social media

We’re hiring for SocialMedia.org — our community for heads of social media at big companies. It’s an extraordinary group of people who believe that social media forever changes businesses for the better. Members include P&G, Microsoft, The Home Depot, Ford, and 125 other extraordinary brands. You should apply if you know social media (in a [...]

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How well does your stuff share on Facebook?

Try to share your own web page on Facebook. Do you get a good image, a clear headline, and great text? Or does the sharer need to clean it up? Look at the example below. A ready-to-share complete pitch without any editing. Lesson: Make it easy for your fans to make you look good.

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Advertise your competitors to gain credibility

Gas station chain Murphy USA has a popular phone application called the Cheap Gas Finder that shows the best gas prices in town — even when competitor’s prices are lower. It’s genius.  Because even if you occasionally buy from someone else, you look at Murphy’s app, logo, and brand every single day. And over time, [...]

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Invite a friend … every single time they use the product

Every time I log into Jungle Disk, there is a link right on the home screen says "Invite a friend to try Jungle Disk Server Edition". Why aren’t you asking every customer to invite a friend, on every interaction? Why aren’t you making it easy? "Please tell a friend" is the "Would you like fries [...]

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PEMCO’s video case study: From Social Media Student to World Class, presented by Rod Brooks

Come to BlogWell: How Big Brands Use Social Media on August 11 to hear McDonald’s, Whirlpool, GM, CME Group, Chevron, Alberto Culver, Verizon, and Kraft Foods share case studies in corporate social media. You’ll learn how to get started, get past roadblocks, and make your social media program phenomenal — and you’ll see some brilliant [...]

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