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The Mucky Duck is a great restaurant on the beach in Captiva Island, FL. It has great ocean views — if you get a window seat.
But not everyone can have a window seat …
So the owners created a rolling window they can bring right to your table.
Everyone laughs, everyone’s happy.
Lesson: How can you turn customer disappointment into a fantastic experience?
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Previous post: Why it’s dumb to sell out your customers
Next post: I’m a huge fan of this important message
You can have amazing word of mouth.
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